Production, dispatch, shipping, tracking and delivery information for NOSTALO™ orders.
Last updated: October 2026
Every NOSTALO photo book is made especially for you. This policy explains how we handle production, dispatch, shipping and delivery.
Your order is considered confirmed once payment has been successfully completed and the order has entered our system. An order confirmation is ordinarily sent to the registered email address.
NOSTALO currently dispatches completed photo books on the next business day after receiving a confirmed order, at no extra charge. This is our normal service target, not an absolute guarantee, and may vary because of order volume, product specifications, material availability, technical or equipment issues, seasonal demand, holidays or circumstances beyond our reasonable control.
Our normal working hours are 9:30 am to 5:30 pm, Monday to Saturday, excluding applicable holidays. Orders completed after normal working hours may be treated as received on the next business day for production scheduling.
A project that is still being designed, saved or left incomplete in a customer’s account is not an order and does not enter the production timeline.
NOSTALO presently ships to serviceable locations within India through third-party courier or logistics partners. The carrier may vary according to destination and operational requirements.
Most shipments are presently expected to reach customers 1–3 days after dispatch. Some nearby locations may be served sooner, while remote or difficult-to-service destinations may take approximately five days or longer.
These are estimates rather than guaranteed delivery dates. Final transit time depends upon the destination and logistics network. Where a delivery date is important for a particular event or occasion, customers should allow adequate additional time.
NOSTALO currently applies a flat shipping charge per order. The applicable shipping charge, if any, will be displayed before payment at checkout.
Under the current arrangement, the charge does not increase merely because an order contains more than one photo book or because of the book’s page count or thickness. NOSTALO may revise its shipping structure as products, destinations or logistics arrangements evolve.
Promotional rates, coupon-based shipping or free shipping may be offered from time to time subject to the terms of the relevant offer.
Once an order has been dispatched, NOSTALO will ordinarily send a shipping confirmation through an available communication channel. Tracking information may be supplied automatically or on request, depending upon the logistics provider and system integration then in use.
Our Customer Service team may also assist with reasonable follow-up with the delivery partner where required.
Delivery timelines may vary because of destination, severe weather, transportation disruption, public emergencies, strikes, governmental or local restrictions, force majeure, courier-network issues or other circumstances outside NOSTALO’s reasonable control.
If a shipment appears materially delayed, please contact Customer Service. We will reasonably assist in tracing it and coordinating with the relevant delivery partner.
Nothing in this section limits any remedy available under applicable law where goods are delivered late against a stated delivery schedule, subject to exceptions recognised by applicable law, including force majeure.
Customers are responsible for providing a complete and accurate delivery address, PIN code, mobile number and any other information reasonably required for successful delivery.
If delivery fails because of an error by the logistics provider, NOSTALO will reasonably assist in locating and delivering the shipment and may, where necessary, arrange re-dispatch.
If delivery cannot be completed because the recipient is unavailable, the premises are inaccessible, the address or contact details are incorrect or incomplete, delivery is refused, or repeated delivery attempts fail for reasons attributable to the recipient, the shipment may be returned to NOSTALO. Re-shipment and any additional charges will be considered according to the circumstances.
We take care in packaging our photo books. If a package or book is received materially damaged, please notify NOSTALO Customer Service preferably within 24 hours of receipt and provide clear photographs of the product and, where relevant, the outer packaging.
The 24-hour request helps us verify transit damage and pursue the matter promptly with the carrier; it does not extinguish any consumer right or remedy that cannot lawfully be excluded.
Where material transit damage or loss is established, NOSTALO will provide an appropriate remedy in accordance with the circumstances and applicable law. Ordinarily, where the issue can reasonably be remedied by re-production, we will arrange a fresh replacement copy at no additional cost; a refund or other remedy may apply where required by law or where replacement is not reasonably appropriate.